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Charlotte Reznick on tapping into Imagin ...


Treating Clients with Challenging Issues

You know you’re up against a tough customer when sessions leave you feeling insecure, ineffective, frustrated, and even angry. This highly practical Webcast series zeroes in on concrete strategies that are proven to work with clients who can push your buttons.

Join Clifton Mitchell, Wendy Behary, Richard Schwartz, Janina Fisher, William Doherty, and John Norcross for 6 ground-breaking Webcast conversations.

These clinical innovators will help you master a variety of new approaches and methods that can transform your work with your most challenging cases. You’ll learn how to:
  • Successfully move past impasses with borderline, narcissistic, attachment-disordered, and self-destructive clients
  • Gain and retain therapeutic leverage, use empathic confrontation, and repair certain ruptures in the clinical relationship
  • Identify and avoid common errors such as sounding like a disappointed parent, relieving the client’s pain too soon, and letting your own vulnerabilities get in the way
  • Customize treatment to the characteristics and needs of your client

Do you have what you need to make progress with your most challenging clients? Learn to master the approaches that are proven most effective in clinical work with narcissistic, borderline, self-destructive, and other tough clients in our 6-session Webcast series—Tough Customers.

Want 6 CEs? Get the Webcasts PLUS 6 CEs here »

6 Leading Experts! 6 Information-Packed Sessions!

Session 1

Treating the Highly Resistant Client
Clifton Mitchell, Ph.D.

Get practical guidance on a range of clinical methods that will help you overcome stagnation and create therapeutic movement with your most hard-to-treat cases by learning:

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  • The danger of relieving the client’s pain too soon
  • How to set mutually agreed upon goals
  • How to focus clients on compelling reasons to change
  • When to slow the pace
  • The "Columbo" approach to overcoming stalemates

Clifton Mitchell is a professor at East Tennessee State University. He’s the author of Effective Techniques for Dealing with Highly Resistant Clients

Session 2

Treating the Narcissistic Client
Wendy Behary, L.C.S.W.

Learn how to form genuine relationships with self-absorbed, arrogant clients lacking in empathy by:

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  • Gaining and retaining therapeutic leverage
  • Mastering the art of empathic confrontation
  • Assessing your own vulnerabilities and triggers
  • Putting clients in touch with their inner lonely child
  • Using homework assignments to generalize therapeutic learnings and strengthen retention

Wendy Behary, the founder and director of The Cognitive Therapy Center of New Jersey, is the author of Disarming the Narcissist: Surviving and Thriving with the Self-Absorbed.

Session 3

Treating the Borderline Client
Richard Schwartz, Ph.D.

Discover ways to avoid unnecessary struggles through openhearted acceptance of yourself and the client by:

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  • Understanding the role of exiled “parts” in your client's reactive responses
  • Deepening awareness of your own parts
  • Learning how to access the compassionate inner “self”
  • Exploring the fundamentals of parts work
  • Managing common traps like client anger and over-dependency

Richard Schwartz is director of the Center for Self Leadership and the originator of the Internal Family Systems model.

Session 4

Treating Clients with Severe Attachment Disorders
Janina Fisher, Ph.D.

Develop better ways of working with clients trapped in their feelings of shame and worthlessness by learning to:

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  • Move beyond the limitations of acceptance and unconditional positive regard
  • Recognize internal attachment disorder
  • Help clients reconnect with their disowned self
  • Integrate parts work into your approach
  • Use somatic methods with traumatized clients

Janina Fisher is assistant director of the Sensorimotor Psychotherapy Institute, an instructor at the Trauma Center in Boston, and a former instructor at Harvard Medical School.

Session 5

Treating the Stuck and Self-Destructive Client
William Doherty, Ph.D.

Learn how to move beyond subtly blaming the client, giving speeches, or becoming defensive when therapy stalls by:

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  • Recognizing when you sound like a disappointed parent
  • Making the impasse explicit without blaming the client
  • Acknowledging your own role when treatment bogs down
  • Learning to repair ruptures in the therapeutic alliance
  • Developing a community of practice with tough cases

William Doherty is a professor and director of the Citizen Professional Center at the University of Minnesota. He’s written many books on family therapy, including Take Back Your Marriage and Take Back Your Kids.

Session 6

Customizing Therapy with the Resistant Client
John Norcross, Ph.D.

Explore how to match treatment approaches with client characteristics to avoid treatment stalemates by understanding:

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  • Assessment for six key client characteristics
  • Reactance: defiance vs. compliance
  • Coping style: internalizers vs. externalizers
  • Stage of change: precontemplation, contemplation, and action
  • Other characteristics: religion/spirituality, culture, and preferences

John Norcross is a professor of psychology and distinguished university fellow at the University of Scranton and editor of the Journal of Clinical Psychology: In Session.

Ready to move past impasses with borderline, narcissistic, attachment disordered, and self-destructive clients? Find out which approaches and tools are most effective with each of these challenging profiles in our 6-session Webcast series—Tough Customers.

Want 6 CEs? Get the Webcasts PLUS 6 CEs here »

Bonus Audio Workshop & Treatment Tools

Get this Complete Toolkit to Help You Meet the Challenge of Working with Angry Clients

Get two 90-minute audio recordings with bibliography and handouts from Wendy Behary’s 2014 Symposium workshop—The Challenge of the Angry Client—when you sign up for this webcast series now. You’ll get the insight and practical tools you need to handle even your most angry clients, defuse your own triggers and use empathic confrontation. The workshop audio and handouts are yours to keep forever.


Wonder How To Work With Clients Who...

  • Refuse to talk about topics that make them uncomfortable?
  • Firmly believe that all of their issues are the fault of others?
  • Are continuously unable to move beyond past failures and setbacks?
  • Become overly dependent on your professional thoughts and advice?
  • Leave you feeling drained, ineffective, or even incompetent?

Get answers and insights to help you successfully move beyond your current roadblocks with challenging clients in our 6-session Webcast series—Tough Customers. Sign up now.

Full-Engagement Learning: A Note from Rich Simon


Dear Colleague,

As editor of the Psychotherapy Networker for over 30 years, I’ve learned a lot about what it takes to engage your curiosity, anticipate your questions, and make sure you get answers you can use. I’ve also learned that any subject, if approached in the right way, can be deeply engrossing, understandable, and entertaining.

My goal in each Webcast interview is to zero in on what you need to know to deepen your craft as a therapist. At the same time, the spontaneous, free flow of conversation makes learning far more enjoyable than stodgy workshop lectures and PowerPoint presentations. Our Webcast series are an exciting, new way to stay on the field’s cutting edge.

But enough words—to see what we mean, just click on the video below to watch a preview.

Networker Webcasts offer a lively, close-up learning experience with the field’s leading teachers and innovators. You’ll discover practical approaches and methods you can use in your very next session with a client, without having to leave home or miss a day of work. It’s the best CE deal you’ll find anywhere.  

PS, Tough Customers offers you “how-to” guidance from leading clinical innovators for working effectively with your most challenging cases. Sign up now.

PPS, Want the Webcasts with 6 CEs? Click here.


Watch, Listen, Read–This is Learning
that Fits Your Schedule

  • Watch all 6 Webcasts immediately 
  • Watch again and again at your convenience for a full year from your purchase date
  • Download audio of each session so you can listen any time—in your car, at home, or while you exercise
  • Get full transcripts, session resources, and bonus articles to add to your permanent library
  • Take up to a year from purchase to complete your 6-CE quiz online

If you're not completely satisfied, we'll refund your money in full—100%. Just let us know within 30 days. I'm that confident that you'll find this learning experience to be all that's promised and more than you expected.

Learn how to gain and retain therapeutic leverage with your most challenging clients. Find out what really works in our 6-session Webcast series—Tough Customers. And start incorporating these proven approaches in your clinical work right away.

Want 6 CEs? Get the Webcasts PLUS 6 CEs here »


Here's what your colleagues say
about Networker Webcasts

quote-authors-swallow The rich, succinct content presented by
leaders in each subject area is insightful,
practical, and well worth the price.
Ellen S.
- Hermosa Beach, CA

quote-authors-harnisch Thanks for a session with immediately
applicable concepts.
Ruth Ann H. - Hampton Bays, NY
quote-authors-shwartz Whoa! That was excellent--great material!
I'll listen to this about ten times. Thank you.
Andrew S.
- Austin, TX
quote-authors-crespi Thank you, Rich Simon, for having such great
webcasts and being an excellent interviewer.
Lee C.
- New York, NY


Don't miss this limited-time release of our popular Webcast series—Tough Customers: Treating Clients with Challenging Issues. Watch all 6 Webcasts again and again for a full year from date of purchase.


Feeling stuck with narcissistic, borderline, self-destructive, or other tough clients in your clinical work? Get tools that you can apply immediately to help you successfully side step or move beyond current roadblocks with your challenging clients in our 6-session Webcast series—Tough Customers.

Want 6 CEs? Get the Webcasts PLUS 6 CEs here »



The content of this course is at the introductory to intermediate level.
See full details about CE approvals. New York and New Jersey Social Workers: This course does not yet have approval from your state board.