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Rick Hanson on Working with the Brain fo ...

Helping Kids Find the Answers Inside

Charlotte Reznick on tapping into Imagin ...

Tough Customers

Tell Us What You Think | Ask Questions | Get Feedback From Your Peers

Did one or more presenters really move you? Do you have questions about content? How will what you learned change the way you practice? Is there a particular technique you plan to try? Ask your colleagues about their experiences treating tough customers.

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5 Responses to Tough Customers

  1. apalikmft says:

    I enjoyed Clifton Mitchell’s bit on “resistance.” Very clear, detailed, and solid. I appreciated the summary of the stages of change. A helpful reminder not to try to “fix” clients and instead help explore, accept, and embrace their ambivalence. I also liked his reference to Albert Ellis that feeling better does not equal getting better.

  2. apalikmft says:

    I enjoyed Janina Fisher’s bit on severe attachment issues. I liked her clarity in describing the different parts, i.e., the part that’s afraid to get on the plane and the part that doesn’t want to talk about being afraid. Also her asking clients to visualize the frightened face of the child part and asking the client to react to seeing the child’s face. Helped give me specific words/ideas in my work with clients’ different parts.

  3. apalikmft says:

    William Doherty provides clear ideas on how to handle it when therapy seems to stall. I also found his input helpful on how to “confront” clients who are making what we’d call poor choices, while maintaining the balance of the therapeutic relationship and decreasing our own frustration. Thank you.

  4. lesliesevelo@gmail.com says:

    It strikes me that this sort of “radical empathy,” if you will, is rather like the mindfulness approach of noticing and accepting experience without trying to change it. It’s like the game of volleyball — you can’t hold the ball. Instead, you tip it over the net and back to the other side. And what a relief for us, as therapists, to take off the superhero/fixer cape and facilitate the client’s coming to their own solution.

  5. kmartin89 says:

    Loved Mitchell piece on resistance. Some great tools for my tool box; I loved the part about getting out of the expert role, and the Columbo routine!

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