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Help: Online Purchases

  How Do I Purchase CE Courses Or Quizzes? There are different types of Learning CE courses and quizzes on our website. Visit the CE Courses/CE Hours section of our Help FAQ to decide which course is best for you.  You must be logged in to make purhcases.  There are 3 ways you can login: Using this link Clicking on the My Networker Login link in the upper-left corner Use the MY NETWORKER LOGIN module, found at the top of the right sidebar. Accessing product description pages To purchase a webcast, hover your mouse over Webcasts in the menu bar and click on a series title. To purchase any other type of course or quiz, hover your mouse over Learning CEs in the menu bar and click on a type of product that you wish to purchase. To add a product to your shopping cart, click on a red purchase button. You may continue shopping to add more items to your cart. When you are finished shopping, hover your cursor over My Purchases in the menu bar and click Your Shopping Cart. If your order is correct, click CHECKOUT. If not, you can remove items by clicking the red X button in the Quantity/Update column, or change the quantity of an item by typing the number you would like to order in the provided field and clicking the blue up/down arrow button.  If you have a coupon code, you can enter it at this step and click Submit. Once you click CHECKOUT, you will be prompted to enter your billing and shipping information, even if the course you are purchasing does not ship any materials. If you are a returning customer, this information may already be saved to your account. Click Next. Enter your payment information. Click Next. You will receive an e-mail confirmation with instructions on accessing your purchases. If you do not receive this message within 10 minutes, check your Spam or Junk folder and check your filter settings. To prevent confirmation e-mails from going to your Spam or Junk folder add feedback@psychotherapynetwork.org to your e-mail address book. Keep this e-mail in case you have any trouble accessing your purchased item.    How Do I Change My Billing/Shipping Information?   Once you enter your billing/shipping information, it is saved in our system to simplify the purchasing process. If you need to change your billing or shipping information: Log in. Hover your cursor over My Purchases in the menu bar and click on Your Account. Click on Account Information to update your billing address.  By default, your billing address is also your shipping address. If you would like to add a new shipping address, click on Shipping Information. Remember, all CE course materials and quizzes are available online.   Is This Site Secure For Making Purchases?  Yes, all purchases made through our website are secure. All transactions are processed with Authorize.net. It is important to us that you feel completely secure when shopping online with Psychotherapy Networker. We use a technology called Secure Sockets Layer (SSL), and digital certificate technology, which encrypts your sensitive information, protects its integrity, and allows it to be properly identified in Internet-based transactions. We do not store your credit card information, and your personal/billing information is protected by your personal registration password.    What Is Your Refund/Cancellation Policy? If you are not satisfied with your purchase, please send an e-mail explaining your concern and request to support@psychotherapynetworker.org within 30 days. We are happy to work with you to make sure you are fully satisfied.    How Do I Access My Purchased Materials?  All course materials are available online. You must be logged in to see your purchased items. Hover your mouse over (do not click) the "My Purchases" heading from the top menu. Hover your mouse over the type of course or quiz purchased.     You'll see your purchased items to the right. Click on the purchase you wish to access.Sometimes, the titles are out of the viewing screen for users. In this case, press the right arrow button while your mouse is hovered over the course type to move your view to the right. This should allow you to see your list of purchased courses in that category. Unless otherwise advertised, you will have access to your course materials page and quiz for a full year from the purchase date.   How Do I Download Audio From Audio Course or Webcast To My Computer? Follow the instructions above to access the course materials page.  Right-click on the Download Audio link below each session. If you are using a Mac, hold down the “Ctrl” key and click on the link.  A small menu will appear: select “Save target/link as…” Save the file to your computer. 
  All About Webcasts  Webcasts bring you provocative conversations with psychotherapy’s leading innovators that explore ways to enhance your therapeutic effectiveness. These interviews cover the full range of clinical practice and offer an engaging way to earn CE credits.    There are two options for purchasing the webcast, with or without CE credits. Once you have purchased the webcast, you will have access to the course materials whenever you want, for a full year from your purchase date. Course materials include video, audio, comment boards, transcripts, and bonus reading materials. Videos are only available online, but the audio and transcripts you can download to your own computer to keep forever. For instructions on downloading the audio, please see above.    What are Free Rebroadcasts?  Select new webcasts have the option of free rebroadcasts. Each week, the video of the sesssion is available for 24 hours for free rebroadcast registrants to watch online.    How Do I Register For Free Rebroadcasts?  Go to the course description page for that webcast, hover your cursor over Webcasts in the menu bar, and click on the series title. If the series has free rebroadcasts, there will be a link on this page to register. Registration is only open for the first 10 days that the webinar is sold for.   Click on that link, add the item to your shopping cart, and check out. If you have never purchased something from our website you will be prompted to enter your shipping/billing information, even though registration is free. After you finish checking out, you will receive a confirmation e-mail, and an e-mail with instructions on how to access the free rebroadcasts each week.  It is important that you keep this email, as it contains the link you will need to access the free rebroadcast sessions.  How Do I Access Free Rebroadcasts?  After you register for the free rebroadcasts, you will receive an e-mail with instructions. This is the ONLY e-mail you will receive; you will not receive a new one each week.  Each week at the time of live airing, click on the link in that confirmation e-mail, and you will be taken to a page with the video. You can watch this video whenever you want within the 24-hour window. After the 24-hour window is up, you will not have access to the video for that session.